SME · HOSPITALITY
CASE STUDY
Pub chain achieves zero payment failures.
A three-site pub chain was losing revenue to card payment failures and EPOS outages. ATN delivered managed connectivity across all locations, and payment failures dropped to zero.
SECTOR
Hospitality
SITES
3 locations
SOLUTION
Managed connectivity
RESULT
Zero payment failures in 12 months
THE CHALLENGE
Payment failures were hitting revenue every week
The pub chain operates three busy sites, each relying on card payment terminals, EPOS systems, and back-office stock management. Their broadband connections were consumer-grade and unmanaged, fine for low-traffic periods but unreliable during busy service times when multiple terminals were running simultaneously.
Card payment failures during evening service were a regular occurrence. Staff had to turn customers away or process cash-only transactions, directly impacting revenue and customer experience. With no monitoring in place, the team had no warning before a connection dropped.
Consumer-grade broadband unable to support multiple simultaneous payment terminals
Regular card payment failures during peak evening service with no advance warning
No monitoring, no SLA, and no support path when connections failed
THE SOLUTION
Managed connectivity built around trading hours
ATN installed managed business connectivity across all three sites, sized to handle peak trading loads with headroom to spare. Installations were scheduled outside trading hours to avoid disruption, and each site was brought live with a full handover and testing session before going into service.
All three connections are monitored 24/7 by ATN's NOC. If a fault is detected, the team responds within four hours, with automatic failover built into the solution so payment terminals stay online even if a primary connection experiences a brief interruption.
Business-grade managed connectivity across all three sites with 99.98% uptime SLA
Automatic failover ensuring payment terminals stay online during any brief interruption
24/7 NOC monitoring with 4-hour response SLA and installations outside trading hours
THE RESULTS
Zero failures. Zero exceptions.
0
PAYMENT FAILURES
99.98%
UPTIME SLA
4hr
FAULT RESPONSE
3
SITES CONNECTED
"
Card failures used to happen every week. It was embarrassing and we were losing money. Since ATN took over all three sites we haven't had a single one. The difference has been night and day.
GENERAL MANAGER
Hospitality operator · 3 sites · South East
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