MANAGED SERVICES
Support that picks up the phone when it matters.
A named account manager. UK-based engineers. A four-hour response SLA. When something goes wrong, ATN is already on it.
4hr
RESPONSE SLA
100%
UK-BASED SUPPORT
24/7
NOC COVERAGE
WHAT YOU GET
Support that knows your business.
ATN support is not a call centre. Every client has a named account manager who knows their setup, their sites, and their priorities from day one.
Named account manager
One person who knows your network, your sites, and your business. Not a ticket number and a queue.
Four-hour response SLA
A contractual commitment to respond within four hours of any fault being raised. Not a best-efforts target.
UK-based engineers
All ATN support is delivered by UK-based engineers. No offshore handoffs, no language barriers, no time zone delays.
WHY IT MATTERS
Generic support lets businesses down at the worst moment
When your network goes down during a busy trading period, you do not have time to navigate an automated phone system, open a ticket, and wait for a first-line agent to read your account notes. You need someone who already knows your setup and can act immediately. Most ISPs cannot offer that. ATN can because every client has a named contact from day one.
Generic call centre support means starting from scratch every time you raise a fault
No named contact means no one is accountable for your service
Vague response time commitments leave businesses waiting with no visibility of progress
HOW IT WORKS
From fault to fix in four steps
ATN's support process is designed to minimise downtime and keep you informed at every stage.
01
Fault detected
Our NOC detects the fault proactively or you contact your account manager directly.
02
Response begins
Your account manager is notified and response begins within four hours of the fault being raised.
03
Engineers engaged
UK-based engineers are assigned and begin diagnosis, remotely where possible, on site where needed.
04
Fault resolved
The fault is resolved and you receive a written summary of what happened and what was done.
SEE IT IN ACTION
Support and maintenance in the real world
Want support that actually picks up the phone?
Talk to ATN about managed support for your business.
or call
Regional connectivity & managed services.
UK based.
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